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What happens if an item I want is out of stock?We apologize for the inconvenience. You can sign up to receive product notifications and will be notified as soon as it is back in stock.
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Can I change or cancel my order once placed?Orders can be modified or canceled within 24 hours of confirmation. After this period, it may not be possible to make changes.
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Is it safe to use my credit card on your site?Absolutely yes. The safety of our customers is our priority. We use advanced encryption technologies and security procedures to protect your information.
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Do you offer a warranty on your products?Yes, all our jewelery comes with a 1 month warranty against manufacturing defects. For further details, please see our warranty page.
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Do you make bespoke or custom designed jewellery?Yes, we offer a bespoke creation service. For further information and quotes, contact us directly.
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How can I keep my jewelry in excellent condition?We recommend storing your jewelry in a closed box or bag to prevent oxidation, and avoiding contact with chemicals, cosmetics and salt water to maintain its shine.
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Do you offer international shipping?Yes, we ship worldwide. Delivery costs and times vary depending on the destination.
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How can I find out my ring size?We have a sizing guide available on our website to help you find your perfect fit
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What materials do you use for your jewelry?All our jewelry is made of high quality materials such as gold, precious and semi-precious stones. Each product description specifically lists the materials used.
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Does your jewelry contain nickel?No, all our jewelry is nickel-free and skin-friendly.
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Do the prices include VAT?Yes, all prices shown on our site include VAT.
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Will the items be shipped in gift boxes?Yes, each jewel is delivered in a refined gift box, ready to be given as a gift.
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Can I personalize a jewel?Many of our jewels can be personalized. Please contact us or visit the specific product page for more information.
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How can I track my order?Once your order ships, you will receive an email with the tracking code and instructions on how to track your shipment.
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How long does shipping take?Usually, shipments are made within 3-5 working days of order confirmation. However, during periods of high demand, times may be slightly longer.
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How can I contact customer service if I have questions or problems?You can contact us by email, telephone or via our contact form on the site. Our team is always ready to assist you.
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