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  • What happens if an item I want is out of stock?
    We apologize for the inconvenience. You can sign up to receive product notifications and will be notified as soon as it is back in stock.
  • Can I change or cancel my order once placed?
    Orders can be modified or canceled within 24 hours of confirmation. After this period, it may not be possible to make changes.
  • Is it safe to use my credit card on your site?
    Absolutely yes. The safety of our customers is our priority. We use advanced encryption technologies and security procedures to protect your information.
  • Do you offer a warranty on your products?
    Yes, all our jewelery comes with a 1 month warranty against manufacturing defects. For further details, please see our warranty page.
  • Do you make bespoke or custom designed jewellery?
    Yes, we offer a bespoke creation service. For further information and quotes, contact us directly.
  • How can I keep my jewelry in excellent condition?
    We recommend storing your jewelry in a closed box or bag to prevent oxidation, and avoiding contact with chemicals, cosmetics and salt water to maintain its shine.
  • Do you offer international shipping?
    Yes, we ship worldwide. Delivery costs and times vary depending on the destination.
  • How can I find out my ring size?
    We have a sizing guide available on our website to help you find your perfect fit
  • What materials do you use for your jewelry?
    All our jewelry is made of high quality materials such as gold, precious and semi-precious stones. Each product description specifically lists the materials used.
  • Does your jewelry contain nickel?
    No, all our jewelry is nickel-free and skin-friendly.
  • Do the prices include VAT?
    Yes, all prices shown on our site include VAT.
  • Will the items be shipped in gift boxes?
    Yes, each jewel is delivered in a refined gift box, ready to be given as a gift.
  • Can I personalize a jewel?
    Many of our jewels can be personalized. Please contact us or visit the specific product page for more information.
  • How can I track my order?
    Once your order ships, you will receive an email with the tracking code and instructions on how to track your shipment.
  • How long does shipping take?
    Usually, shipments are made within 3-5 working days of order confirmation. However, during periods of high demand, times may be slightly longer.
  • How can I contact customer service if I have questions or problems?
    You can contact us by email, telephone or via our contact form on the site. Our team is always ready to assist you.
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